Job Description

Supv, Account Follow Up

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Hours: Mon - Fri 8:00 am - 4:30 pm

Supervisors in the Account Follow-up group are responsible for supervision of a team of Account Follow-up resources and manage all aspects of the operation for their designated area of responsibility within Patient Accounts.   The Supervisor is accountable for identifying areas that are influencing reimbursement and or the A/R.  To accomplish this the supervisor must develop and utilize analytics to influence and implement change.  The supervisor must ensure the appropriate work processes and strategy are in place for realizing the establish productivity metrics and financial results, and is responsible for the design, implementation, and management of programs and processes.  The Supervisor represents Patient Accounts as part of the centralized Revenue Cycle and acts as a liaison with sites, Chief Financial Officer(s), external vendors, and various other CTCA partners, and is responsible for participating in Enterprise Wide initiatives based upon expertise. The AM Supervisor analyzes team productivity metrics and leverages these analytics for providing leadership to the team, and aligning work processes for continuous improvement.  This role is responsible for identifying industry trends (e.g. A/R trending, denials trending, etc.) and works with its partners to achieve its goals. The supervisor will coach and mentor the team to ensure ongoing development of the workforce.  Core management responsibilities include areas such as:  interviewing, hiring, all aspects of progressive discipline (including termination), time and attendance management/approval, performance evaluations (including annual reviews, and monthly/quarterly QAs), staff development, and coaching. 

Education/Experience Level ?

  • Must have high school diploma/equivalent
  • Bachelor’s degree or equivalent experience
  • 1+ years of supervisory experience
  • 3-5 years of experience in healthcare management including specialized experience Revenue Cycle including areas such as reimbursement, billing, insurance and self-pay healthcare collections, denials management and mitigation
  • Strong background in financial management with knowledge of federal and state laws and requirements relating to healthcare management
  • Demonstrated knowledge of the components of insurance benefits impacting reimbursement and Medicare eligibility
  • Proven analytical capabilities, ability to report and analyze data for purposes of making recommendations and managing workflow
  • Intermediate Microsoft Office Excel skills

Knowledge and Skills

  • Demonstrated leadership capabilities, and strong business acumen
  • Complete understanding of management practices and applicable laws
  • Must have knowledge of accounting principles and statistical analyses
  • Must have strong analytical skills, with experience in data mining and modeling
  • Must have solid knowledge of medical terminology, ICD9/ICD10 codes, CPT/HCPC’s codes
  • Intermediate understanding of business service functions including billing, collections, insurance and appeals
  • Must have knowledge and understanding of the Fair Debt Collection Laws, Bankruptcy, HIPAA and State Collection Laws
  • Intermediate in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint), and company related IT systems
  • Ability to work in fast pace-environment, deadline-oriented environment
  • Ability to manage multiple and competing priorities
  • Ability to relate and communicate with all levels of management
  • Possess strong and effective customer service skills
  • Must have advanced written and verbal communication skills
  • Must be willing to travel for site visits, as needed
  • Ability to manage sensitive, confidential information



We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online