Job Description

Supervisor, New Patient Experience Records Coordination

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California, Arizona, Illinois and Georgia. 

Job Description:

Work hours are M-F 8-5pm PST

The New Patient Experience Records Coordination Supervisor is responsible for providing oversight to the New Patient Experience Records Coordinators to lead the function of Intake/Medical Records. Overseeing the function of Intake/Medical Records ensures procurement of medical records on new incoming patients prior to their arrival to their first appointment. Function oversight also ensures proper documentation for follow up, tracking and reporting purposes. This role will require support to the team by proactively and creatively solving issues, oversee workflows, create process improvements, ensure quality outcomes, set goals and expectations for performance. The role includes reporting on metrics and tracking department Key Performance Indicators. This includes reporting on metrics at a minimum of weekly/monthly along with tracking to identify and address opportunities in real-time.

Skills, Education and Additional Information

  • Bachelor’s degree or equivalent work experience required
  • Minimum two years leadership experience
  • Excellent communication and problem-solving skills
  • Knowledgeable in Microsoft Office Suite


Pay Range

$48,648.29 - $80,196.48

Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility.  These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.

City of Hope’s commitment to Diversity, Equity, and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.

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Application Instructions

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