Supervisor, Guest Services
We Fight Cancer: Care That Never Quits ®
Cancer Treatment Centers of America ® (CTCA ® ) delivers an extraordinary patient experience we call Patient Empowered Care ® . We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.
A Culture of Teamwork, Empowerment & Development
CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.
Manages overnight accommodations for patients and their primary caregivers receiving treatment at Cancer Treatment Centers of America© (CTCA). Enhances guest experience, supports fellow stakeholders in a team environment and demonstrates the Values of CTCA. Represents the Guest Services department and CTCA upholding the Mission, Vision, Values, Promise, Bond and Service Standards of the organization to deliver the Mother Standard© of care and maintain the CTCA brand. Effectively communicates with patients, caregivers, stakeholders and vendors to ensure that guests’ expctations are not only met but exceeded.
Key Position Qualifications
- High school graduate - College preferred.
- 3-5 years managerial experience
- 5+ years customer service experience required.
- 2+ years hospitality experience required.
The Best Place to Work
We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.
Beyond The Resume, What We Look For
We select people with talent—people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient. Do you see yourself working with a passionate team in a dynamic, high growth environment? If so, we hope you begin the application process, today.