Job Description

Sr Rep, Patient Access

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Job Overview

Organize and facilitate Enterprise-wide registration initiatives in effort to streamline and standardize process to support most optimal patient experience as well as mitigate financial exposure.  Collaboration with several teams required including but not limited to Corporate Patient Access teams, Site and OCC Registration and Counseling Teams, Corporate Authorization, Appeals and Collections teams, Scheduling, IS and Compliance. Stay abreast to latest industry trends to ensure CTCA is on the cutting-edge and leader of patient experience. Lead for Registration re-platform.

Job Responsibilities

  • 35%| Actively communicate with Sites and OCCs to understand unique processes and obstacles while simultaneously develop standardized solutions (where applicable) to improve data capture and reporting, improve efficiencies / reduce non-value add touchpoints and support financial risk mitigation. Communication, organization, relationship-building and analytical decision-making are key competencies to be successful. Bring external industry best practices and advancements to the team for discussion and integration i.e. patient estimator tool development, credit program options, Allscripts enhancements and workflow enhancements.
  • 35%| Work closely with IS to implement automation and solutions to scale value-add touchpoints and enhance reporting and industry best practices. Improve efficiencies and eliminate redundant data entry. Continue to drive and maintain the Hyland Mobile eCapture initiative rollout enterprise-wide to include iPad capability enhancements and distribution, organizing and facilitating training sessions, and monitoring improvements and/or challenges of the project. Oversee the pre-registration initiative with Adobe Sign and collaborate with IS to phase out this platform as the Hyland project is implemented across the enterprise.
  • 30%| Partner closely with Compliance to ensure all documents are HIPPA compliant including but not limited to COS. Stay abreast to latest regulations to ensure operations remains in Compliance. Partner with Quality to ensure that data capture enhancement remain relevant. Collaborate with Growth and OIS to ensure data capture meets needs of all parties - evaluate on regular basis.

Skills, Education and Additional Information

  • BAA Required. Minimum of 3 years’ experience in healthcare Registration / Patient Access Required.  Six Sigma certified Preferred.
  • Core Competencies include: independent decision making, analytical thinker, relationship-building, strong emotional intelligence, technology adept, self-driven, ability to navigate complex workflows and situations with minimal guidance, fluid in excel and IS systems

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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