Job Description

Employment Status:
Full time
Job Function:
Business Professional
327001 Quality Control-Mgmt
Shift Hours / Days:
Mon - Fri; 8a - 5p
Hours / Pay Period:


We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care ®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day is purposeful. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned a Best Place to Work distinction and has received numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine accessing your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth,it is a point of pride. Those are just a few of the ways we empower our Stakeholders to deliver the highest standard of care that we call the Mother Standard®.

Position Overview

The Risk Manager under the direction of the Patient Safety Manager works to ensure patient and staff safety, respond to claims of clinical malpractice, address patient complaints, and comply with federal and state regulations. While their primary responsibility is to protect the hospital’s interests, the Risk Manager’s efforts contribute significantly to the quality of patient care.

The Risk Manager works with all Stakeholders to ensure consistency and reliability in policies, procedures and treatment protocols that govern the high quality, compassionate and safe delivery of all patient care provided at the Center.

The Risk Manager will facilitate operational and process improvements identified through event reporting, participation in safety committees, risk assessments, and other data collection efforts.

The activities include the identification, evaluation and mitigation of loss exposures.

The Risk Manager identifies, analyzes and acts upon actual and potential exposures to the organization with a goal of improved patient safety and protection of the organization’s assets. This is also accomplished through education and collaboration with all levels of the organization.

This position requires high level communication and analytical skills, particularly in dealing with sensitive clinical information and clinical events. The Risk Manager must maintain strict confidentiality of information that is frequently of a highly sensitive nature and/or protected under state and federal law.

The Risk Manager is responsible for reviewing incident reports and conducting investigations of complaints or reports related to the treatment of or alleged injuries to patients or visitors and/or other incidents.

Key Position Qualifications

Required Qualifications

  • Clinical experience as a registered nurse or allied health professional
  • Program Management experience preferred
  • Minimum of a bachelor’s degree, such as a Bachelor of Science in Nursing (BSN)

Preferred Qualifications:

  • Certified Professional in Healthcare Risk Management
  • Three years direct experience in acute healthcare risk management

Additional Qualifications:

  • Knowledge of Microsoft Office, specifically in Word and Excel
  • Knowledge of Excel Tables and Databases
  • General office and computer skills and typing required
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Proficiency in planning, coordinating and implementing patient and staff safety procedures
  • Strong interpersonal, organizational and customer service skills
  • Ability to work independently and as part of a team
  • Interest in continuous learning and a commitment to staying informed on regulatory changes
  • Talent for leading and facilitating group and team meetings
  • Attention to detail and analytical skills
  • Comfort in handling challenging situations that may involve adverse outcomes
  • Ability to maintain a calm, professional demeanor under pressure
  • Demonstrated experience in quality improvement techniques/facilitation
  • This is a highly independent position working with all levels of the organization. Ability to manage multiple priorities and make decisions independently
  • Ability to type and generate reports
  • Ability to facilitate discussion involving diverse group of people.
  • Ability to use good judgment in stressful situations.
  • Handles face to face communication with patients, families, employees and physicians with sensitivity and empathy.

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. We are fighters at heart and we look for people who delight in serving patients. The power, determination and beauty of the human spirit will enrich and energize you. As a CTCA Stakeholder, you make the difference in the life of a patient.

All applications will be kept in the strictest of confidence.

We are an equal opportunity employer and welcome diversity in all its forms.