Job Description

Rep, Payment Processing

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The Payment Processors are the sole CTCA Stakeholders responsible for timely and accurate cash application to CTCA hospital and physician accounts.  Payment Processors are responsible for all electronic and manual postings and cash payments for a Patient’s account within department set standards from time of deposit. The Payment Processor is accountable for reconciling and balancing posted transactions to batch totals. Payment Processors research and resolve insurance offsets to patient’s accounts in coordination with Patient Account teams.  Payment Processors perform account research for unidentified payments through research and review of the following: all applicable EOB’s, previous payments, and CTCA Contractual agreements.  Payment Processors receive manual cash payments and apply to accounts accordingly.  Payment Processors are knowledgeable of and understand site Financial Policies. The Payment Processor reports to the Payment Processing Supervisor.

Job Accountabilities

1) 70%

  • Applies all electronic cash receipts received from the bank to appropriate accounts accurately and on a timely basis for all CTCA entities per the department established guidelines
  • Process and apply all online bill pay payments received
  • Process and apply all direct wires received from the bank
  • Process and apply all Bad Debt payments received
  • Receives inbound manual cash payments and applies to accounts accordingly
  • Researches and resolves insurance offsets in coordination with Patient Account teams
  • Completes all cash transfers as requested by supporting teams
  • Assists with daily and month end balancing of cash batches between Treasury and the cash application, AMPFM

2) 20%

  • Contacts insurance carrier or account guarantor to process A/R payment if information is missing. 
  • Analyzes EOB’s and payments to assure cash is correctly posted accounts.
  • Accurately posts unidentified cash to the holding account.
  • Researches all unidentified monies, applies to appropriate account or creates refund requests for cash not belonging to a CTCA hospital or professional entity.  

3) 10%

  • Applies Medicare and interest payment adjustments to the appropriate accounts
  • Applies online bill pay fee and bad debt fee adjustments to the appropriate accounts

Education/Experience Level

  • High School graduate or equivalent required.  Associate degree preferred.
  • Minimum 1-3 years A/R experience in a hospital or physician healthcare setting or similar customer service position.

Knowledge and Skills

  • Must have good written and verbal communication skills.
  • Must have knowledge of medical terminology.
  • Strong analytical skills.
  • Knowledge of PC and other office equipment with Windows experience a plus.
  • Must have experience with ICD-9 and ICD-10 coding, insurance terminology and ability to read an Explanation of Benefits.
  • Strong telephone communication and customer service skills.
  • Must be efficient, reliable, goal orientated and adaptable to change while maintaining productivity levels.
  • Must be able to perform routine mathematical, color coding and alphabetizing functions.
  • Must have excellent organizational skills and be able to manage multiple priorities.
  • Works well in a team environment.
  • Must be courteous and professional.
  • Is able to recognize and have a general understanding of ICD-9, ICD-10 and CPT Codes in order to post accurate payments.
  • Demonstrates proficiency in all required computer applications
  • Maintains patient demographics, patient confidentiality, and insurance information
  • Routinely updates account comments.

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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