Job Description

Rep, Patient Access

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California, Arizona, Illinois and Georgia. 

Job Description:


Performs all tasks related to the admission/discharge/transfer process for all patient types.  Performs accurate collection of patient demographic and insurance information, to be verified upon each patient registration.  Performs check-in, check-out process for all registration appointments. Obtains all required patient registration forms, patient identification cards, and insurance cards.  Prepares for upcoming registration appointments. 


  • Prepares for each day’s appointments by reviewing schedule, pre-printing necessary documents and/or wristband.  Review insurance benefits and accounts for up-front collection opportunities and balances due. 
  • Performs check-in and check-out functions for daily Registration appointments
  • Accepts patient payments, issues receipts and handles petty cash as necessary
  • Ensures patient charts contain complete and accurate demographic and insurance information
  • Ensures patient picture is obtained and loaded into hospital EHR
  • Assists with department emails and answers registration hotline



Education-High School Diploma or equivalent

Special Skills-Excellent customer service skills; Familiarity with computers, EHR, Microsoft Office products; Organized and detail oriented; Professional telephone etiquette and solid communication (verbal and written) skills; Self-starter with ability to work independently.


Experience-Two years’ experience with healthcare admission and registration processes.



Pay Range

$16.70 - $25.78

Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility.  These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.

City of Hope’s commitment to Diversity, Equity, and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online