Job Description

Employment Status:
Full time
Job Function:
Business Support
Department:
329006 Guest Services-Clerical
Shift Hours / Days:
M-F 6AM-2:30PM
Hours / Pay Period:

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care ®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day is purposeful. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned a Best Place to Work distinction and has received numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine accessing your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth,it is a point of pride. Those are just a few of the ways we empower our Stakeholders to deliver the highest standard of care that we call the Mother Standard®.

Position Overview

The Guest Services Associate will assist in the daily activities and function of the Patient Relations department.  They will professionally represent Cancer Treatment Centers of America when dealing with patients and guests.  The Guest Services Associate will possess the following qualities:  compassion, enthusiasm, initiative, resourcefulness and be team oriented.  They will exhibit excellent verbal and writing skills as well as attention to detail.  Additionally, the Guest Services Associate will be sensitive to the needs of patients and their guests and will set an example in way of handling difficult situations and helping make decisions to where patients would be most comfortable and receive the best benefit of care. 

Key Position Qualifications

  • Bachelor’s degree in a work related field strongly preferred
  • Minimum of 2 years in the hospitality and healthcare industry
  • Advocacy preferred
  • Must have a strong interest in customer service and patient empowered care
  •  Ability to handle a high level of tasks and time management

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. We are fighters at heart and we look for people who delight in serving patients. The power, determination and beauty of the human spirit will enrich and energize you. As a CTCA Stakeholder, you make the difference in the life of a patient.

All applications will be kept in the strictest of confidence.

We are an equal opportunity employer and welcome diversity in all its forms.