Job Description

Rep, Guest Services - Part time

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Hours: Part time,  M, W, Th 4:30pm - 9:00pm, Sat 12:00pm - 8:00pm, Sun 3:30pm - 9:00pm

Hours subject to change based on business needs, require flexibility and rotating holidays

Job Summary/Purpose:

The Guest Quarters Rep will:

Exhibit a warm, professional and genuine welcome to our guests at check in and check out time

Confirm all guest reservation data is accurate in the reservation software at check in and check out time

Process and ensure each guest payment is recorded accurately

Process guest room keycards in a secure manner to ensure the safety of our guests

Balance his or her cash drawer at the end of shift

Assist guests with checking in luggage

Answer all incoming front desk calls in a timely, efficient manner

Communicate effectively with housekeeping staff to maintain proper room status in reservation software

Utilize work order system to ensure maintenance department is aware of needed repairs

Address guest concerns in a timely manner, involving manager when necessary

Work diligently with all stakeholders and external customers to ensure quality service is delivered at all times

Minimum Qualifications:

  • Education: High school graduate with at least two years of customer service experience                                          
  • Schedule:  Ability to work flexible hours and on-call hours.  Schedule will be finalized upon employment

Essential Physical Requirements:

  • Light lifting

QUALIFICATIONS:

  • Positive, outgoing personality
  • Ability to multi-task
  • Detail oriented
  • Team player
  • Strong communication skills & problem solving skills
  • Ability to work well in a fast-paced environment
  • Knowledge of Zion and its venues helpful
  • Computer experience required
  • General office machine experience needed
  • Hotel experience a plus

ESSENTIAL JOB REQUIREMENTS:

  • Greet all visitors in a warm and professional manner
  • Maintain an immaculate lobby environment as well as provide amenities that our patients value
  • Provide patients and guests with information to make their stay at Guest Quarters exceptional
  • Check in patients with reservations and explain Guest Quarters policies
  • Work closely with the Manager of Guest Quarters to ensure patient needs are met

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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