Job Description

Practice Manager- NEW Gilbert Location!!

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Job Summary/Purpose:

This position: (1) manages the day-to-day operations of one or more outpatient clinics and assumes accountability for the successful operations of the clinics to include: financial performance, Stakeholder engagement and patient retention and patient satisfaction, (2) is responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way, (3) develops plans to identify and reach short and long term goals and assure development and compliance with operating and capital budgets, (4) monitors all key performance indicators and constantly identifies and implements areas for improvement and efficiencies, (5) partners and collaborates with the various organization support functions such as talent, education, medical staff services and administrative and physician leadership on staff, leader and provider recruitment, development and retention within the assigned location(s), (6) work in partnership with Cancer Treatment Centers of America® (CTCA) leadership to provide seamless and integrated service to our patients, (7) partners with the patient acquisition function to identify and implement creative plans targeted at build CTCA’s market share and brand.

Job Responsibilities:

  • Continuously monitors the operations and workflow and revises operational procedures as necessary in alignment with system practices to ensure efficiency and to drive expected results.

  • Monitors to meet/exceed all key performance indicators.

    • Finance - this includes ensuring proper controls and practices are followed and documented to secure the financial viability of the practice.

    • Patient - ensure data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Coach staff as appropriate to optimize the patient experience and lead by example creating a personalized experience for patients.

    • Operations - constantly identifies and implements areas for improvement and efficiencies including identified quality indicators.

    • Engagement - ensures an environment that supports high Stakeholder and physician engagement and continued education and learning.

  • Provides exceptional leadership and promotes teamwork and collaboration within the team and within the broader CTCA organization. Selects, onboard, develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians.

  • Collaborates with CTCA administration, physician leaders, and key CTCA functions to ensure we provide seamless and integrated services to our patients and meet/exceed our established key performance metrics.

  • Partners with patient acquisition function and public affairs to maximize patient acquisition strategies that enhance the CTCA brand and subsequent market share.

  • Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices.

  • Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment supports our Stakeholder’s safety and engagement and meets our patient’s expectations.

  • Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role.

  • Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

  • Cultivates an environment where The Mother Standard® of Care is delivered to each and every one of our patients

Minimum Qualifications:

  • Two (2) years of experience a related setting with accountability and responsibility for meeting/exceeding key performance metrics is required.

  • Five (5) years of experience in an outpatient clinic setting with accountability and responsibility for meeting/exceeding key performance metrics is preferred.

  • Bachelor’s degree in healthcare administration, business, consumer, finance or related field is required.

  • Master’s degree in healthcare administration, business, consumer, finance or related field is preferred.

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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