Job Description

Office Assistant

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Hours: Mon - Fri 8am - 4:30pm

Location: Zion, IL, onsite position

CTCA Office Assistant maintain and store large volumes of Patient Account records and correspondence for all CTCA sites accurately and in an easily retrievable manner for up to 7 years as required by retention directives. Office Assistants are responsible for, but not limited to; managing multiple file categories containing different HIPAA information, scanning payment batches and other documents to support Patient Accounts, accessing/updating internal financial hardware (AMPFM), accessing/updating denial compliance hardware (PIC), processing Itemized Statements, processing Medical Records Requests, processing Claim Denial and Appeals requests, processing and distribution of mail throughout Patient Accounts and Front Desk coverage. The larger Patient Accounts team relies heavily on the Office Assistant for swift access to patient files that are necessary for them to efficiently manage their portfolios of patient accounts. The Office Assistants responds to requests for Itemized Statements from patients via phone, email and internal requests. The Office Assistants provides clerical support and record access assistance in support of the Patient Account team’s goal of optimizing reimbursement of CTCA hospital and physician accounts. The Office Assistant reports to the Follow-Up Supervisor.

Minimum Requirements:

  • Must be a High School graduate or equivalent with good analytical skills.

  • Must have minimum of one to two years experience in office or healthcare environment.

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online