Job Description

New Patient Intake Coordination Supervisor

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Work hours are M-F 8-5pm PST

The Supervisor, New Patient Intake Coordination role is responsible for providing oversight to the New Patient Access Coordinators. This role will require support to the team by proactively and creatively solving issues, oversee workflows, create process improvements, ensure quality outcomes, set goals and expectations for performance. The role includes reporting on metrics and tracking department Key Performance Indicators. This includes reporting on metrics at a minimum of weekly/monthly along with tracking to identify and address opportunities in real-time.

Skills, Education and Additional Information

  • Bachelor’s degree or equivalent work experience preferred
  • Minimum 5+ years experience in Healthcare Industry required
  • Minimum two years leadership experience in Healthcare industry required
  • Excellent communication and problem-solving skills
  • Knowledgeable in Microsoft Office Suite, EPIC, Salesforce, Verint, Cisco
  • Familiarity with oncology is preferred
  • Requires appropriate internet services, speed and dedicated work space to effectively work from home 


Pay Range

$48,648.29 - $80,196.48

Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility.  These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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