Job Description

Employment Status:
Full time
Job Function:
Management and Executive
327001 Quality Control-Mgmt
Shift Hours / Days:
Monday-Friday, 8:00am- 5:00pm
Hours / Pay Period:

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

Job Summary/Purpose:

Under the direction of, and in collaboration with the Director of Quality & Risk Management, establishes an effective risk management and patient safety program.  Implements a risk management and patient safety model that is both proactive to identify potential risk or safety issues which could affect patients, caregivers, stakeholders or the medical staff and reactive to actual events/near misses to ensure that causative factors are identified, and actions implemented to reduce or eliminate recurrence.  Serves as the organization’s Patient Safety Officer.

Job Responsibilities:

  1. Create and implement an effective Risk Management/Patient Safety program including:

    • A Risk Management/Patient Safety plan, with annual review and revision to meet organizational goals and changes in industry regulations/standards;

    • Develop metrics to track and trend risk and patient safety processes

  2. Administrator for the Enterprise event tracking system, with oversight to ensure event capture, tracking, analysis and reporting

  3. Responsible for managing all potential and actual litigation:

    • Reporting events to QM Director, CEO and Enterprise Legal/Risk contacts;

    • Collaboration with Legal on actual litigation cases;

    • Collaboration with Legal/Risk to resolve potential litigation cases arising from patient or caregiver complaints;

    • Serve as liaison between patient/caregiver and Legal/Risk to address potential litigation cases;

    • Review of all actual/potential cases to identify risks and work with key internal stakeholders to develop mitigation strategies to prevent recurrence.

  4. Oversight of the organization’s Root Cause Analysis (RCA) activities.Reports RCA events, findings and action plans to appropriate committees

  5. Direct all investigations related to Sentinel Events, event reports with harm score of level E-I, or other situations where harm to a patient, caregiver, stakeholder, medical staff occurred;

  6. Oversee management of the organization’s Complaint and Grievance process;Share complaint and grievance data with Director and Board as assigned

  7. Chairs the organization’s Grievance Committee

  8. Under the direction of the Director of QM/Risk, collaborate with leaders and medical staff to investigate and respond to Sentinel Events, Medical Disclosures, etc.

  9. Responsible for the organization’s policies and procedures related to risk management and patient safety activities

  10. Serves as the organization’s subject matter expert for risk management and patient safety regulations and processes

  11. Maintains current knowledge of risk management and patient safety regulations, standards and practices

  12. Ensure organizational compliance with Federal, State or Accrediting Body risk management and patient safety regulations and standards

  13. Provides organization-wide education on risk management and patient safety topics

  14. Implementation and maintenance of the organization’s We Are Safe program

  15. Participates in assigned committees including Quality Patient Safety and Environment of Care/ Emergency Preparedness

  16. Participates in all Enterprise-wide Risk Management/Patient Safety initiatives

  17. Assists the Director of Quality in management of the department budget

  18. Manages direct report(s) including education, development and implementation of workflows to accomplish department goals, evaluation, etc

  19. All other duties as assigned

Minimum Qualifications:

  • Bachelor’s degree in a healthcare related field is required

  • Minimum of (3) years of current experience in healthcare risk management/patient safety is required, prior managerial experience is preferred

  • Certified Professional Healthcare Risk Management required or must obtain within one (1) year of hire is required

  • Registered Nurse in Arizona is preferred

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK.  Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment?  Visit  to begin your journey.