Job Description

Manager of Engineering Services

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Job Summary/Purpose:

The Manager of Engineering Services will be responsible for the team that plans, designs and implements, and maintains standards for the IS Infrastructure that comprises network, voice, server, virtualization, storage, data protection, data centers, security infrastructure, related software and staff.  This role provides leadership and guidance throughout, in addition to developing technology life cycle road maps, project management for infrastructure activities, serves as final escalation point for infrastructure incidents, enforces standards documentation and Continual Process Improvement.

The Manager of Engineering Services ensures that all phases of infrastructure support are planned and managed, including installations, upgrades, software, hardware, operating systems, and operating system configuration standards issues, are properly coordinated, monitored, tracked, and resolved.

The Manager of Engineering Services assists and advises in development of setting up of long-range plans and goals for the CTCA Infrastructure environment as well as evaluating new and emerging technologies that may be leveraged by the business. Given the complexity and range of the role, the Manager of Engineering Services is expected to be holistically knowledgeable across network, voice, server, virtualization, storage, data protection, data centers, and security infrastructure solutions and able to bridge cross-functional areas.

The Manager of Engineering Services works closely with other Security Team, Application Team(s), and Operations Team leadership to ensure defined requirements are meet.  Ensures service level agreements, ITIL standards, and needs of Stakeholders are meet.  The Manager of Engineering Services has responsibility of triage and leading team members including personnel administration, career development, retention, stakeholder goal setting, establishing and enforcing accountability, and upholding corporate and IS policies and standards.

Job Responsibilities:

  • The Manager of Engineering Services plans, configures, manages and directs technical activities for network, voice, server, virtualization, storage, data protection, data centers, and security infrastructure environments - working to achieve maximum uptime through high availability architectures, current generation technologies and process, and ITIL best practices, including change control release management, and incident management are leveraged.
  • The Manager of Engineering Services provides on-going training and professional development of the Engineering Team stakeholders.Mentors and tutors Engineering Team stakeholders on guidelines, operations, and policies to drive consistency. Works with Talent to support team stakeholders in resolving personnel issues. Manages candidate selection, hiring, counseling, and termination of stakeholders as needed.
  • The Manager of Engineering Services coordinates with CTCA current and future vendors to manage technology road maps, develop builds of materials for current and future projects, manage requests for future Opex and Capex budget requests, and handles coordination and escalation for vendor issues from other CTCA stakeholders.
  • The Manager of Engineering Services should maintain an up to date technical understanding of the CTCA infrastructure technologies and configurations, ensuring that the architecture for network, voice, server, virtualization, storage, data protection, data centers, and security infrastructure adheres to industry best practices.
  • The Manager of Engineering Services provides reporting on the IS Infrastructure uptime and availability, capacity management, and reviews reporting systems for the IS infrastructure to ensure high availability and maximum cost efficiency is achieved.

Minimum Qualifications:

  • Bachelor’s Degree in Information Technology, Computer Science, or Computer Information or equivalent experience in the appropriate fields is required.
  • 3 + years of experience managing infrastructure services teams in an enterprise environment
  • 7+years of prior hands on infrastructure services- technical
  • Microsoft Certifications (preferred) : MCSE/MCITP, MCSE-Private Cloud
  • VMware Certifications (preferred): VCP, VCAP
  • Cisco Certifications (preferred): CCNA, CCNP
  • EMC Certifications (preferred): EMC Proven Professional
  • IT experience within a multi-facility healthcare organization is preferred

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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