Manager, Guest Services
We Fight Cancer: Care That Never Quits®
Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day is purposeful. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.
The Best Place to Work
We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned a Best Place to Work distinction and has received numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.
A Culture of Teamwork, Empowerment & Development
CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine accessing your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth,it is a point of pride. Those are just a few of the ways we empower our Stakeholders to deliver the highest standard of care that we call the Mother Standard®.
Manages and supervises the Patient Relations, Guest Services, Outpatient Accommodations and Travel departments. Primary role is that of liaison to patient, family members, physicians, and staff/departments. To ensure patients’ rights and services to which they are entitled in accordance with the philosophy and mission of Eastern. Facilitate timely and positive resolution of patient/family concerns. Identify specific trends and make recommendations for improvement in patient care delivery. Strong analytical skills are required.
Key Position Qualifications
- Bachelor’s degree in work related field required.
- Master’s degree preferred.
- Minimum of 3-5 years in the hospitality and healthcare industry; management experience required.
- Must have strong analytical skills.
Beyond The Resume, What We Look For
We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. We are fighters at heart and we look for people who delight in serving patients. The power, determination and beauty of the human spirit will enrich and energize you. As a CTCA Stakeholder, you make the difference in the life of a patient.
All applications will be kept in the strictest of confidence.
We are an equal opportunity employer and welcome diversity in all its forms.