Job Description

Health Information Representative - Full-time/Onsite

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Job Overview

Assists with the daily operation of HIM responsibilities including Release of Information, Scanning and Analysis.  Requires 2-3 years of professional experience with medical records and familiarity in working with diverse facets of Health Information Management.   Familiar with federal and state laws and regulations concerning medical records, including HIPAA and TJC standards.  Ability to work effectively with other departments, physicians and all ancillary staff. Strong computer skills with emphasis on MS Office Excel.

  • Responds to all requests for medical record information from various requestors including health care providers, patients, attorneys, third-party payors, disability, subpoenas, and internal requestors.  All Release of Information must be in accordance with Health Insurance Portability and Accountability Act (HIPAA) federal regulations, state regulations and hospital policy.  Interaction with patients in person or by telephone.

 Disassemble, identify and prepare paper medical records into specified document types. 
    Analyze content of the paper record to determine if information needs to be scanned.
Scan medical record using scanner into the appropriate Electronic Medical Record (EMR). Ability to identify various medical record document types to ensure appropriate labeling and indexing in EMR.  Perform quality assurance review on scanned document images.

Analyze medical reports and information against appropriate quality standards according to state, federal and accrediting agencies requirements for accuracy, completeness, clarity, legibility, timeliness, authentication, date, time restrictions, and content. Notify providers, via the Electronic Medical Record (EMR), for any deficiency noted and record all deficiencies in the appropriate application

Knows where to access information and print all types of information from various EMR systems.  Creates imaging discs of radiology film studies for release and downloads imaging discs for storage

  • Ability to utilize computer systems- MS Office with emphasis on Excel,  OnBase, Sunrise Clinical Manager (SCM) or similar EMR

Education/Experience Level

Associate degree in Health Information Management with successful completion of the Accreditation Exam preferred

Active membership in AHIMA or equivalent with experience in Health Information Management preferred

Minimum of  2-3 years experience in a medical record department with familiarity in working with diverse facets of medical record activities

Ability to work effectively with other departments, administration, physicians and all ancillary staff

Familiar with federal and state laws and regulations concerning medical records and TJC standards

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

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