Job Description

Empowerment Training Specialist

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The Empowerment Training Specialist will be responsible for evaluating department needs and delivering a training plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/She will be responsible for updating training material to align with current business rules and practices. The Empowerment Training Specialist will also be responsible for improving competency scores for Empowerment employees, by administering development plans for each Empowerment core function and team members.

Minimum Reqirements:

  • At least 2 years of proven experience within a call center environment
  • At least 2 years previous experience as a teacher, corporate training specialist or related position
  • Bachelor’s degree in education, business, human resources or related field
  • Background in healthcare preferred
  • Familiarity with adult education techniques or instructional design concepts a plus
  • Strong initiative and judgement
  • Strong follow-up and follow-through skills
  • Strong interpersonal and written/verbal communication skills with all levels of management
  • Strong organization/time management skills
  • Experience working with electronic learning management systems and platforms
  • Proficient computer skills, Microsoft Office; knowledge in instructional software a plus
  • Strong project management skills with ability to supervise multiple projects
  • Organized, self-motivated, and capable of working in a rapidly changing environment
  • Able to multitask, prioritize, and manage time efficiently
  • Encouraging to team and staff; able to mentor and lead
  • Excellent verbal and written communication skills
  • Able to analyze problems and strategize for better solutions

#LI-RM1

#AF-HJ

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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