Director Patient Access, Business Development, and Market Strategy
Cancer care is all we do
Hope in healing
Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.
The Director of Patient Access Business Development and Market Strategy works closely with Senior Patient Access Leadership to drive the national enterprise patient access strategy for City of Hope (COH) and Cancer Treatment Centers of America (CTCA). This role is part of a core team that evaluates and executes on a variety of business development opportunities that drive a better access experience, first and foremost for patients, but also for a variety of stakeholders across the value chain.
Collaborates with Patient Access and Enterprise-wide leaders to facilitate high quality, cost-effective, and efficient growth strategies.
Maintains an expert understanding of competitive healthcare landscape and emerging market trends to best position the organization for success
Leads Strategy deployment process, including planning/execution of the strategic and operational plans, and KPI development using balanced scorecard approach.
Utilizes project management skills, methodologies, and tools to align on requirements, timelines, deliverables, and success measures.
Works with Patient Access leadership to define, prioritize, and resource projects.
Promotes a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
Develop seamless integrations / connections where applicable with other core business pillars that have been identified as strategic priorities
Works in conjunction with Patient Access Leadership team to connect/collaborate with senior executives at all the hospitals and clinical network sites to align on service level, performance, and stay current on service offerings
Maintain strong relationships with physician leaders to understand how patient access can better equip providers to effectively treat patients
Works in conjunction with the Physician Liaison team to understand the needs / desires of referring providers and improve referral experience
Collaborates with other internal stakeholders / teams at hospital sites to identify additional opportunities for growth and business development as needed
Develops materials / presentations/reports to support senior-level executive discussions while outlining delivery on current-state business objectives and identifying future business development opportunities
Identify key areas across the business to build on existing BMT, Clinical Trials, and philanthropy efforts (e.g., Cancer Fighters Program) and support the patient access experience
Collaborate with business leaders outside of patient access to explore and assess market expansion opportunities
Oversees vendor relationships, contracting for existing vendors and opportunities to partner with new vendor/strategic partners who will help deliver a differentiated access experience
Source new, innovative vendors as needed that have the opportunity to transform or streamline patient access processes & experiences
Overseas contracting, service level agreements, legal / compliance, etc.
Works with procurement team to determine opportunities to negotiate contracts and decrease spend on external vendors/contractors
Oversees patient access teams’ budget to ensure adherence and accountability
Design effective budget models for Patient Access functions
Present annual budgets to Patient Access leadership
Forecast future budget needs
Identify variances between actual and budgeted financial results at the end of each reporting period and communicates/escalates discrepancies accordingly
Suggest spending improvements that increase profits
Design and implement effective budgeting policies and procedures
Skills, Education, and Additional Information
Five years of experience in managing and leading people and teams in healthcare; preferably patient access function(s)
Bachelor’s Degree in business, marketing or related field required; Master’s Degree strongly preferred
Prior client management experience and proven track record of client satisfaction
Strategic vision across operational excellence in end-to-end solutions
Strategic thinker with the ability to think and respond quickly in front of customers
Must demonstrate desire and ability to partner with all functional areas of the organization to achieve business success
Demonstrated record of successfully leading cross-functionally and driving change in a dynamic environment
The ability to help counterparts through difficult transitions to a new process, workflow, or situation
Excellent communicator in-person, virtually, on the phone and through email
Track record of relationship building with senior executives; ability to establish oneself as a peer and trusted partner with hospital leaders and external partners
Quintessential self-starter and have a desire for continuous learning
Proven business, financial and analytical acumen
Computer skills including internet, e-mail, (MS Outlook) MS Excel, MS PowerPoint, and MS Word and has worked in a CRM tool previously
Pay Range$98,166.43 - $161,616.00
Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility. These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.
Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. Visit: Jobs.cancercenter.com to begin your journey.
We win together
Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us.
Visit: Jobs.cancercenter.com to begin your journey.
Job Status: Full Time
Job Reference #: JR-09475