Director Patient Access, Business Development, and Market Strategy

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The Director of Patient Access Business Development and Market Strategy works closely with Senior Patient Access Leadership to drive the national enterprise patient access strategy for City of Hope (COH) and Cancer Treatment Centers of America (CTCA). This role is part of a core team that evaluates and executes on a variety of business development opportunities that drive a better access experience, first and foremost for patients, but also for a variety of stakeholders across the value chain.

Job Responsibilities

Collaborates with Patient Access and Enterprise-wide leaders to facilitate high quality, cost-effective, and efficient growth strategies.

• Maintains an expert understanding of competitive healthcare landscape and emerging market trends to best position the organization for success

• Leads Strategy deployment process, including planning/execution of the strategic and operational plans, and KPI development using balanced scorecard approach.

• Utilizes project management skills, methodologies, and tools to align on requirements, timelines, deliverables, and success measures.

• Works with Patient Access leadership to define, prioritize, and resource projects.

• Promotes a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

• Develop seamless integrations / connections where applicable with other core business pillars that have been identified as strategic priorities

• Works in conjunction with Patient Access Leadership team to connect/collaborate with senior executives at all the hospitals and clinical network sites to align on service level, performance, and stay current on service offerings

• Maintain strong relationships with physician leaders to understand how patient access can better equip providers to effectively treat patients

• Works in conjunction with the Physician Liaison team to understand the needs / desires of referring providers and improve referral experience

• Collaborates with other internal stakeholders / teams at hospital sites to identify additional opportunities for growth and business development as needed

• Develops materials / presentations/reports to support senior-level executive discussions while outlining delivery on current-state business objectives and identifying future business development opportunities

• Identify key areas across the business to build on existing BMT, Clinical Trials, and philanthropy efforts (e.g., Cancer Fighters Program) and support the patient access experience

• Collaborate with business leaders outside of patient access to explore and assess market expansion opportunities

Oversees vendor relationships, contracting for existing vendors and opportunities to partner with new vendor/strategic partners who will help deliver a differentiated access experience

• Source new, innovative vendors as needed that have the opportunity to transform or streamline patient access processes & experiences

• Overseas contracting, service level agreements, legal / compliance, etc.

• Works with procurement team to determine opportunities to negotiate contracts and decrease spend on external vendors/contractors

Oversees patient access teams’ budget to ensure adherence and accountability

• Design effective budget models for Patient Access functions

• Present annual budgets to Patient Access leadership

• Forecast future budget needs

• Identify variances between actual and budgeted financial results at the end of each reporting period and communicates/escalates discrepancies accordingly

• Suggest spending improvements that increase profits

• Design and implement effective budgeting policies and procedures

Skills, Education, and Additional Information

• Five years of experience in managing and leading people and teams in healthcare; preferably patient access function(s)

• Bachelor’s Degree in business, marketing or related field required; Master’s Degree strongly preferred

• Prior client management experience and proven track record of client satisfaction

• Strategic vision across operational excellence in end-to-end solutions

• Strategic thinker with the ability to think and respond quickly in front of customers

• Must demonstrate desire and ability to partner with all functional areas of the organization to achieve business success

• Demonstrated record of successfully leading cross-functionally and driving change in a dynamic environment

• The ability to help counterparts through difficult transitions to a new process, workflow, or situation

• Excellent communicator in-person, virtually, on the phone and through email

• Track record of relationship building with senior executives; ability to establish oneself as a peer and trusted partner with hospital leaders and external partners

• Quintessential self-starter and have a desire for continuous learning

• Proven business, financial and analytical acumen

• Computer skills including internet, e-mail, (MS Outlook) MS Excel, MS PowerPoint, and MS Word and has worked in a CRM tool previously

Pay Range

$98,166.43 - $161,616.00

Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility.  These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.