Job Description

Director, of Operational Excellence

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Job Summary/Purpose:

Responsibility for ensuring that Lean Six Sigma is fully integrated into the hospital strategic plan as the primary means for implementing strategies and conducting improvement projects.  Champions a culture of Stakeholder Empowerment through the facilitation of a robust Lean Sigma educational program, assisting department heads in making Lean Sigma strategies actionable within individual departments, and ongoing internal and external communication regarding Lean Sigma projects and initiatives.

Minimum Qualifications:

Minimum BS/BA, preferred industrial engineering or healthcare management.

Formal training in the Toyota Production System (TPS), experience in applying the TPS in a healthcare environment preferred.

Six Sigma Black Belt candidate preferred.

Strong communication and teaching skills.

Strong knowledge of lean thinking and six sigma principles and their application.

Ability to facilitate meetings, manage projects and implementation plans.

Ability to select and use high level data analysis tools to identify root causes.

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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