Job Description

Customer Service Representative (Patient Experience Rep)

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The Customer Service Representative (Patient Experience Rep) will receive patients for scheduled activities, alerting the appropriate clinical area. You will triage phone calls to ensure warm transfer or resolution per department guidelines; provide clerical support between patients, caregivers, physicians, care managers and clinical service departments with routine clerical and administrative tasks; and document coordination.

Hours: Monday - Friday 7:30am - 4:00pm


  • Manage scheduling within the department. 

  • Promotes teamwork, nurtures relationships with others and is viewed positively by co-workers. 

  • Communicate clearly, concisely, and courteously in a timely manner.

  • Demonstrates professional behavior and appearance, respect for patient privacy and confidentiality in all contacts with patients, caregivers, vendors and stakeholders.

Minimum Qualifications:

*            High School diploma or equivalent

*            Two (2) years customer service experience

*            Experience with electronic medical records (EMR)

*            Knowledge of medical information and terminology

*            Excellent written and oral communication skills

*            Multi-tasking, flexibility, telephone skills, time management, organization, attention to detail

*            Proficient typing/keyboard skills required

*            Strong knowledge of Microsoft Office (Word, Excel, Power Point, Outlook)

*            Requires a great deal of independent contact with patients and their caregivers

*            Individuals must have the ability to assess situations where other levels of clinical intervention may be necessary


  • Some knowledge of medical terminology preferred

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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