Job Description

Coord, Medical Staff Services

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:


The Medical Staff Coordinator provides administrative support for Medical Staff Services and to the medical staff organization. Responsible for planning and coordination of information flow between other departments/services performing quality improvement functions to assure consistency, communication and efficiency. This position is responsible for all aspects of credentialing, including initial appointment, reappointment and privileging. This position will process applications, verify information, research application details and assure processes are in accordance with Medical Staff Bylaws, State and Federal Requirements and Joint Commission Standards.  This position will provide consistent, accurate and timely credentialing support.


  • Manages the provider credentialing process for identified segment of health plan credentialing needs:
  • Initiate, log, and track the provider application and recredentialing processes.
  • Mail provider application upon request
  • Analyze the recredentialing status of providers to assess recredentialing time lines, and mail provider recredentialing applications according to established schedules.
  • Monitor receipt, as well as follow up until all documents are received and complete.
  • Enter application data and recredentialing information into the credentialing database. Monitor the database on an ongoing basis to maintain integrity of data, and identify and resolve data issues contained therein.
  • Interface with providers and outside sources, such as the National Practitioner Data Bank and licensing boards, to ensure appropriate information is maintained and updated.
  • Create systems to monitor and track status of applications and maintenance of recredentialing files, monitor primary source verification documents.
  • Conduct file comparison to established criteria and resolve problems on an ongoing basis to ensure re/credentialing file compliance with company policy and regulatory and accreditation standards.
  • Analyze progress of files through the credentialing and recredentialing process and provide ongoing and retrospective reports to Manager of Physician Services
  • Conduct assessments of the Provider Database.  Maintain, log, monitor, and communicate status of re/credentialing files of providers to Manager.  Compare files to established criteria to assure compliance with policies as well as regulatory and accreditation standards.
  • Maintain records of all provider and practitioner changes {e.g., board certification, address,) and assure that information is updated and current at all times.

Time Allocation: 30%

  • Oversee and assure medical staff compliance with requirements set forth in medical staff bylaws, rule and regulations and polices and with external regulatory agencies such as CMS and The Joint Commission (to include FPPE/OPPE compliance.)
  • Time Allocation:15%
  • Tracks, on an on-going basis, current licensure required for physicians and allied health professionals. Ensures primary source verification is completed in timely manner.

Time Allocation:10%

  • Assists with setting up new physicians and advanced care practitioners.  This will include entering all of their information into the ECHO software system, communicating to the managers, directors, and physicians when their privileges are approved, coordinating their Lawson numbers, and communicating with Corporate for credentialing with payors.

Time Allocation: 10%

  • Coordinate and accurately document the proceedings of the Credentials Committee and Medical Executive Committee. Ensure timely follow up on action items.  Provide administrative support to medical staff leadership and perform miscellaneous job-related duties as requested.  Prepare ongoing reports for the Board of Directors summarizing Medical Executive Committee actions.
  • Time Allocation: 20%
  • Develop and maintain Medical Staff Bylaws, Rules and Regulations, privilege forms and all Medical Staff Polices in conjunction with section chiefs, Credentials Committee and Medical Executive Committee, and in accordance with regulatory agency standards.

Time Allocation: 5%

  • Serve as a principal resource for compliance with internal and external standards, including accrediting and regulatory agencies, as they apply to the medical staff organization.

Time Allocation: 5%



Experience: Minimum of 1 year of experience in medical staff services, human resources or similar function.

Education: High School degree or equivalent



  • Minimum of 3 years of experience in credentialing and/or medical staff services
  • Knowledge of regulatory standards/requirements related to credentialing


  • Certification by the National Association of Medical Staff Services (CPCS and/or CPMSM), or equivalent experience and education with the commitment to attain certification within 24 months

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

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