Job Description

Chief Operating Officer

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The Chief Operating Officer ensures that (1) activities and/or operations of the medical center and outpatient care clinics are appropriately integrated with the operating plan and (2) suitable external business opportunities are surfaced and activated.

*     Ensures the delivery of high-quality care and services through the cost-effective management of the facilities. 
*     Drives and participates in the development of hospital wide patient care programs, policies, and procedures that dictate how the care needs of the center’s patient populations are assessed, evaluated and met.
*     Participates in design, development and execution of programs, policies, procedures and initiatives that drive patient acquisition and retention.
*     Develops and nurtures and environment that Implements effective and ongoing programs to measure, assess, and improve the quality of care and services provided to patients and caregivers. Implements operational improvements using appropriate data, best practices and benchmarking in conjunction with effective use of process improvement techniques.
*     Identify local business opportunities and partnerships that provide a means of increasing patient acquisition, service line utilization and patient retention. (New)
*     Serves as a key advisor and aid of the President and CEO in establishing and executing strategic business plans to achieve operational objectives and in formulating and implementing best practices and policies

Operating Results

  • Oversees the operations of the oncology program.
  • Formulates long-range objectives, plans, and programs for all departments that are consistent with overall hospital objectives.
  • Develops short-range goals for all areas and establishes budgetary guidelines by which goals can be achieved.
  • Actively engages in prospecting for incremental business in key services lines
  • Partners with administrative and physician leadership to oversees the procurement of hospital materials, supplies, equipment, systems, and services in accordance with quality, cost and scheduling of the various departments.
  • Participates in the contracting process with vendors and physicians
  • Assists in the selection of medical staff members and operational oversight of the oncology physician group to ensure continuity and quality of care.
  • Participates with leaders of governing body, executive management, department directors and medical staff in developing, implementing, and evaluating the hospital’s strategic plan, budgets and resources allocation.
  • Nurtures a Patient First culture that targets top decile patient survey results through identifying areas of opportunities for improvement and leads action planning.
  • Leverages systems and resources to optimize communication of important organizational messages to leadership, Physicians, Stakeholders and outside partners.
  • Serves as acting CEO to cover for President’s absence and makes financial decisions on behalf of the CEO for patient exceptions.

Leadership and Talent

  • Identifies and develops successors and talent pools for key positions, including own role.
  • Attracts and selects the best high-caliber talent by recognizing organization and individual needs; provides career pathways for high potentials.
  • Creates an environment that fosters opportunities for personal growth and excellence; empowers Stakeholders to stretch beyond what they thought they could do.
  • Aligns the organization according to the CTCA operating plan and monitors progress; institutes scalable and sustainable infrastructures and processes and to enable long-term business growth.
  • Champions the strategic planning process and ensures alignment with enterprise-wide goals and initiatives.
  • Identifies critical goals and success factors in different functions; supports direct reports in achieving objectives.
  • Positions the business to achieve industry-leading performance.
  • Fosters an environment that promotes high Stakeholder engagement and organizational health.


  • Communicates a common strategic vision that cascades through the organization and links to all team goals.
  • Influences through and across multiple internal layers to achieve operational excellence and strategic alignment.
  • Establishes and fosters influential, constructive relationships with the community, key business partners, and the Board of Directors, built on a free flow of information.
  • Eliminates organization-wide barriers to effective execution.

Growth and Innovation

  • Leads operational efforts to drive incremental patient growth.
  • Partners with physicians to identify and act on opportunities to grow and optimize service lines.
  • Creates compelling vision for change initiatives and establishes a sense of urgency.
  • Leverages internal and external meetings and events to communicate a vision for change.
  • Integrates efforts across business units in the organization and takes responsibility for strategic implementation.
  • Involves key players in process and plans and allows for open communication; Rewards positive results.
  • Orchestrates the pace and process of change initiatives.

Brand Delivery

  • Strong orientation toward service excellence. Effectively motivates and coaches staff in CTCA standards of excellence.
  • Communicates the CTCA Mission, Vision, Values, Promise and Stakeholder Bond with key partners outside the organization.
  • Builds brand esteem through external partnerships.
  • Key constituents view this role as an industry leader.

Job Qualifications:

  • 7 years of progressive management experience in a hospital environment is required
  • Bachelor Degree in Healthcare, Business or related field required
  • Minimum of 5 years in an executive level role or senior finance role is preferred
  • Advanced Degree (e.g. Master’s Degree) is Healthcare, Business, or related field  is preferred
  • Knowledgeable of Joint Commission, state and federal guidelines, regulations, and standards as they apply to life safety and healthcare.
  • Knowledge of nursing systems, quality improvement processes, project management, etc.
  • Demonstrates excellent written and verbal communication abilities and creates mechanisms within areas of responsibility and throughout the facility to facilitate effective intradepartmental and interdepartmental communication.
  • Assures appropriate resource control by preparing, directing, and monitoring operating budgets that

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

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