Job Description

CEOT Manager

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The CEOT Manager is responsible for managing the activities and therefore effectiveness of the Community Engaged and Outreach Team (CEOT) to achieve increased referrals from engaged community members. The CEOT Manager will support the team by evaluating practices, training, and developing the team to achieve greater results. The CEOT Manager will always be looking for new and innovative opportunities to increase efficiency and effectiveness of the CEOT. There is a high level of discretion as well as autonomy in the role of the CEOT reps and therefore, the CEOT Manager will need to balance their feedback and coaching to motivate and partner with their reps to improve their performance. The CEOT Manager will also work with other teams across the organization, including Loyalty, to effectively partner and ensure alignment on patient acquisition and loyalty strategies.

This individual must be goal oriented with the ability to plan quotas/goals, coach, support, and motivate reps to achieve results in a team environment. This role also requires a high level of sales acumen, persuasion skills, and the ability to provide targeted, hands-on coaching that will drive performance as well as stakeholder engagement. Additionally, this role requires excellent analytical, communication, critical thinking, and problem-solving skills.

Job Responsibilities

Performance Management/Coaching for Results

Assess both team and individual performance, identify and evaluate potential growth opportunities, and develop appropriate plan. Develop a qualified and engaged team through ongoing coaching, performance management, development, and recognition. Identifies, addresses, and resolves performance and conflict issues. Work with program leadership to ensure ongoing skill development to improve staff skills and product knowledge. Work with other teams to incorporate high level strategies into day-to-day activities of the team.

Side by Side coaching:

  • 2 side by sides per Rep per month documented in Connect Online coaching workbook
  • 1 formal coaching session per rep per month document in Connect Online
  • Listen and review a minimum of 2 calls per rep per month documented in Verint

Optimize Time Management:

  • Identify, develop, and monitor reporting on key statistics/activities to assist each rep to optimize their time
  • Identify and share best practices to enable reps to be more efficient
  • Actively monitors each rep’s portfolio of connections and help decide when to make changes (additions, refocus, etc.)

Quality:

  • Ensures that all communication with all potential patients, caregivers, and other internal CTCA Stakeholders is handled in a manner that demonstrated the mission, vision, values, and brand of CTCA.

Support of New Initiatives

Helps CEOT reps evaluate new opportunities for connections, plan to address opportunities, and execute on plans. Ensures reps are maintaining established relationships as they embark on new opportunities. Evaluated metrics and potential performance in new vs existing opportunities to ensure effective time allocation. Ensure new initiatives align with overall patient acquisition strategies.

Operations

Work with team members and relevant stakeholders to optimize assignments of new connections to the right reps and at the right time. Strongly related to active portfolio management.

Skills, Education and Additional Information

  • Analytically minded; pasted experience showing ability to make data driven decisions
  • Proven track record of successful relationship building and nurturing
  • Excellent written, verbal, and presentation skills
  • Strong interpersonal skills and team building capability
  • Strong understanding of the healthcare industry
  • Proven track record of success and desire to grow and assume greater responsibility
  • Demonstrated ability to successfully navigate each step within the sales cycle
  • Actively demonstrates commitment to providing excellent customer service
  • Demonstrates ability to reach decisions, takes appropriate action and follow through
  • Results oriented
  • Ability to lead and work as part of a team to achieve common goals
  • Ability to think creatively and perform quickly
  • Excellent presentation skills
  • Proactive and organized
  • Must be proficient in Word, Excel and PowerPoint and possess ability to learn new computer applications
  • Must assure discreet and confidential handling of all business / understand HIPAA guidelines
  • Must be an exceptional listener, with the proven ability to problem-solve
  • Creative ability and take-charge, problem solving attitude are important.

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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