Job Description

Associate Rep, Account Follow Up

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The Associate Account Follow Up Representative is an entry level follow up position within the Patient Accounts Department.  The Associate is responsible for assisting in the reimbursement and/or resolution of patient account balances and is accountable for tasks related to the resolution of patient concerns.  The Associate Account Follow up Representative is often the first point of contact for CTCA patient inquires to the patient accounts department.  Responsibilities include inbound calls as well as talking with walk in patients, external inquiries from payers or other representatives of the patient and outbound calls to payers to discuss patient accounts.  The Associate Account follow up Representative must interpret account information to accurately understand account balances, billing issues or payment posting and adjustments.  In addition, they must ensure a patient’s account reflects detailed and accurate documentation regarding each inquiry or each worked account.  The Associate Account Follow Up Representative has responsibility for activities in support of the account management for patients.  These activities include the timely review and processing of correspondence regarding accounts, medical records, litigation, etc. on a daily basis.  This role also serves as a back up for the Account Follow Up Representatives by answering voicemail inquires to their work station in their absence.  The efforts of the Associate Account Follow Up Representative assist in the overall Patient Accounts Department goal to optimize reimbursement of CTCA hospital and physician accounts and provide prompt and friendly customer service to inbound callers and walk in patients as well as outbound calls, consistent with CTCA’s mission, vision, and values.  Associate Account Follow Up Representatives report to the Account Follow Up Supervisor

Education/Experience Level

  • Must have a high school diploma/equivalent or passed proficiency exam.
  • Associates degree in related field is preferred.  BA/BS is desired.
  • Must have a minimum of 3 years of A/R experience in a hospital or physician healthcare setting including insurance and self-pay healthcare collections/billing as well as insurance verification experience with demonstrated analytical capability.

Knowledge and Skills ?

  • Solid knowledge of medical terminology, ICD9 codes, CPT/HCPC’s codes. Familiar with Medicare Bad Debt laws and requirements, and Fair Debt Collection Laws.
  • Understanding of insurance contracts and reimbursement methodologies.
  • Experience with account reconciliation and balancing. 
  • Ability to interpret EOBs and navigate insurance patient insurance policies.
  • Knowledge of collection agency work, probate courts and its requirements, and bankruptcy laws and regulations.
  • Advanced written and verbal communication skills.
  • Proficient with technology, spreadsheet management skills, with the ability to analyze trends.
  • Excellent organizational skills, ability to manage multiple priorities and responsibilities.
  • Outstanding communication and customer service skills.
  • Must be willing to travel, as needed


We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

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