Job Description

Analyst, Operations

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California, Arizona, Illinois and Georgia. 

Job Description:

Hours: Mon - Fri, Business hours, *onsite position

Job Overview

The Operations Analyst is responsible for providing analytic support for hospital-wide initiatives, service line development, and new patients. While serving as a critical business partner to Clinical Leaders, the Operations Analyst will help drive high quality, improved patient experience and service line growth.  The Analyst will develop and utilize reporting tools necessary to support Clinical Operations to drive service line utilization and achieve strategic business targets. Additionally, this role will gather data to support metrics and analytics, and exercise discretion and independent judgement to make decisions and recommendations. Also, this role supports data standardization processes and helps develop, maintain, and automate tools and systems to support Clinical department monitoring. The role will be tasked daily with serving as a business partner of choice to provide value added insights to hospital executives and Clinical leadership.

Provides data analysis for all new patients entering the hospital - specifically monitoring patient throughput, while providing insight in a patient’s status. Report to Leadership new patient trends including appointments, treatments, pending patients, conversion rates and/or lost patients to help drive operational decision making.

Develops, implements, and supports service line growth while working alongside Operations leadership to drive results. Also serves as a resource charged in supporting an array of initiatives, in conjunction with Leadership and Clinical leaders.  Provides operational analysis to the Finance team in the creation of financial models and delivery of analyses.  Collaborates with department managers to provide and explain operational results and forecasts.  Assists in providing recommendations for improvement.  Provides measurement and cost savings support (development, reporting, validation, and improvement). Monitors project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.

Supports Leadership in defining Clinical strategy and developing operational plans and analyses that help meet business objectives; ensures clear communication and alignment of the strategy with Growth, Physicians, Senior leaders, and Clinical leaders.  Interprets, evaluates, and interrelates data and develops integrated business analyses and projections for incorporation into strategic decision-making.

Supports Operations month-end reporting, variance analyses and other ad hoc analyses which include daily, weekly, and monthly review and analyses of current processes using operational metrics and reports.  Conducts insightful ad hoc analyses to investigate ongoing or one-time operational issues.

Minimum Requirements:

  • Minimum of a BS/BA in Business, Finance, Accounting, or another business-related field. 

  • 1-3 years healthcare finance experience or equivalent combination of education and experience preferred.

Pay Range

$57,734.00 - $94,997.00

Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility.  These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.

City of Hope’s commitment to Diversity, Equity, and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.

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Application Instructions

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