Job Description

Acute Utilization Review Case Manager RN

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Provides, coordinates and facilitates patient discharge planning in collaboration with other healthcare professionals during hospitalization.  Assists with organizing services across provider lines, between people and systems to affect optimal patient outcomes, achieve continuity of care and reduce costs.  Serves as a utilization management resource to determine appropriateness of admission, level of care and continued stay.  Maintains a working knowledge of Medicare and private insurance companies and ensures that quality of care is maintained or surpassed by collecting quality indicators and variance data and reporting data to appropriate person(s) and/or department(s).


  • Performs other duties as assigned and accepts new tasks as opportunities for growth

Discharge Planning Responsibilities:

  • Collaborates with health care team members to develop a multidisciplinary plan of care and sets patient-centered goals for patient/families.  Facilitates and/or participates in discussions that provide ongoing evaluation of interdisciplinary intervention, goal attainment, and treatment plan revision.
  • Knowledgeable about the patient’s financial status, diagnosis and discharge needs to develop the discharge plan of care.  Also maintains an awareness of the patient’s psychosocial situation, including identification of potential barriers which may impact patient compliance and facilitates the coordination of referrals as appropriate.
  • Develops collaborative relationships with other departments/entities/external health care agencies to facilitate and support care.
  • Initiates discharge planning assessment at the time of admission and collaborates with the multi-disciplinary  team for timely discharge. Identifies anticipated discharge date, assesses needs and coordinates services, financial implication of care internally and externally to meet patient needs, including, but not limited to, medications, equipment and home care.
  • Assist as needed with obtaining referrals and prior authorization(s) for Home Health Care, hospice, infusion therapy, Durable Medical Equipment (DME), Skilled Nursing Facility (SNF), acute rehab and appointments.

Utilization Review Responsibilities:

  • Provides ongoing communication with patients, families, medical staff, care givers and third-party payers, to include utilization assessment for pre-certification and continued stay justification.  Refers cases that do not meet criteria to the Medical Staff leader.
  • Communicate with providers to ensure clinical documentation supports the service and level care provided to the patient.  
  • Act as a liaison between CTCA Phoenix and outside agencies (Medicare/Medicaid, commercial, and managed care payers) by providing initial and concurrent clinical reviews (both written and verbal) in order to secure insurance authorization and appropriate reimbursement
  • Provides concurrent review of patient admission data within the designated time frames to determine suitability of the level of care in accordance with established criteria.  Works with facility coder to assist with queries requested and concurrent coding needs.



Experience: 1-year experience as a Case Manager and/or Utilization Review RN or similar role; 2 years of Case Management experience with 2 years of Oncology experience/knowledge preferred

Education: ADN in Nursing; BSN in Nursing preferred

Licensure: Current Arizona RN Licensure

Certification: American Heart Association (AHA) Basic Life Support (BLS) provider card or ability to obtain the card within 30 days of hire; Certified Case Manager; Certified Managed Care Nurse preferred

Special Skills: Knowledgeable and able to navigate computer-based applications such as Microsoft products; review software and the electronic medical record, Knowledge of ICD and PCT coding preferred

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

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