Job Description

Employment Status:
Full time
Job Function:
Support Services
332006 First Connections-Clerical
Shift Hours / Days:
Thurs 3am-7am, Fri & Sat 7pm-7am, Sun 7pm-7am
Hours / Pay Period:

Patient Access Representative


We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.


A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.


The Patient Access Representative (Patient Registration) Performs all tasks related to the EHR admission/discharge process of outpatient and inpatient visit.  This role has the potential to enhance patient satisfaction by way of prompt and accurate handling of registration, patient concerns, and shortened patient wait times. The Patient Access Representative can have a direct effect on financial collectability of account balances.  It is imperative that accurate patient demographic and insurance information be collected and verified upon each registration.  Additional duties include: generating registration visits for multiple patient types including surgical, physician office visits, patient transfers, managing both the registration hotline on a 24/7 basis and the hospitalist hotline, accepting patient payments and issuing receipts, providing patient information, completing required forms and scanning documents on a daily basis. Position requires a dedicated candidate to actively participate in departmental goals, KPI’s and have a strong desire to establish and implement necessary guidelines in the ongoing developments of the EHR. The Patient Access Representatives are required to maintain a thorough understanding of regulatory compliance requirements and all payer requirements, HIPAA privacy and security requirements, EMTALA and all hospital policies.


Minimum Qualifications:

  • High School diploma or equivalent
  • Hospital Registration and/or Insurance experience preferred
  • Customer service experience
  • Minimum of 1 year + experience in a healthcare setting
  • Organized and detail oriented with good analytical skills.  The ability to consistently exercise good judgment and follow direction is necessary
  • General knowledge of typing/keyboard skills, PC and Microsoft software, Outlook, Word, and Excel
  • General knowledge of various office equipment(s) i.e. copier, fax machine, scanner, printer etc.
  • Professional telephone etiquette and solid communication (verbal and written) skills are essential
  • Self-starter with ability to work independently and a good attendance pattern

The Best Place to Work


We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK.  Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.


Beyond The Resume, What We Look For


We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.


Do you see yourself working with a passionate team in a dynamic, high growth environment?  Visit  to begin your journey.