Job Description

Employment Status:
Full time
Job Function:
Professional
Department:
420001 Information Technology-Mgmt
Shift Hours / Days:
Hours / Pay Period:

Manager - IS Site Services - Full Time

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA® provides stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

Overview

The IS Site Manager serves as the primary IS representative to one or more hospital facilities and is responsible for client satisfaction. The position is expected to consistently provide excellent customer service, as well as represent stakeholder needs and goals within the organization to ensure quality. In addition, the Site Manager will build strong consultative relationships with Managers and Directors at the site, and interact regularly with the facility senior executive team.

The IS Site Manager will provide leadership for the planning, operations and problem-solving for the on-site IS Stakeholders. Additionally, the Site Manager will oversee the productivity and output of the on-site IS Stakeholders and ensure adherence to published service level agreements and standards. Oversees the activities and personnel associated with providing IS services to clients by identifying, prioritizing, and confirming resolution of reported problems. 

The manager assists and advises in development and setting up of long-range plans and goals for the on-site IS environment at the hospital. This position is also responsible for overseeing all support incidents, including priority one tickets and escalations related to the assigned interactions or problems with the objective of the Site Manager and team to resolve these tickets within a defined timeframe by using standard processes; ensuring all service level agreements and customer satisfaction goals are achieved. Production support includes, but is not limited to, root cause analysis, escalation, reporting, tracking and resolution of all service issues with a continual focus on high availability.

Key Qualifications

  • Bachelor Degree in Business Administration, Management, or Information Technology required
  • 5 – 8 + year experience in client relationship management and business requirements management
  • Experience in a healthcare environment is a plus
  • Project management knowledge and skills

The Best Place to Work

We call ourselves stakeholders because we all have a stake in the care and success of every patient. Today, CTCA stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent—people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Visit http://jobs.cancercenter.com and begin the application process, today.

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