Job Description

Location:Eastern Regional Medical Center
Region:Philadelphia, PA
Department:329006 Guest Services-Clerical
Employment Status:Part time
Shift Hours / Days:
Hours / Pay Period:
Position ID:39649
Job Function:Support Services


Guest Services Associate – Part Time

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

Position Overview

The Guest Services Associate will assist in the daily activities and function of the Patient Relations department. They will professionally represent Cancer Treatment Centers of America when dealing with patients and guests. The Guest Services Associate will possess the following qualities: compassion, enthusiasm, initiative, resourcefulness and be team oriented. They will exhibit excellent verbal and writing skills as well as attention to detail. Additionally, the Guest Services Associate will be sensitive to the needs of patients and their guests and will set an example in way of handling difficult situations and helping make decisions to where patients would be most comfortable and receive the best benefit of care.

Key Position Qualifications

  • Bachelor’s degree in a work related field strongly preferred
  • Minimum of 2 years in the hospitality and healthcare industry, Advocacy preferred
  • Must have a strong interest in customer service and patient empowered care
  • Ability to handle a high level of tasks and time management
  • Various patient relations issues and decisions; makes recommendations for solution of issue and challenges, address problems and concerns

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent—people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment? If so, we hope you begin the application process today.