Job Description

Employment Status:
Full time
Job Function:
Professional
Department:
401052 AdHoc Specialist
Shift Hours / Days:
Mon - Fri 8:30am - 5pm, some flexibility required
Hours / Pay Period:
80

Government Service Center Representative

 

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care ®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

 

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. We provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

 

Job Summary/Purpose:

The Government Service Center Representative position plays a crucial role in CTCA’s New Patient Acquisition Goals and its brand delivery. This role serves a multitude of functions within the Intake process.  Primarily, this individual will work with clinical members of the Physician Practices to ensure patients with primary Medicare insurance are properly qualified, their insurance is accurately verified and they are scheduled, in a branded and timely manner.

The Government Service Center Representative is the primary point of contact for Medicare patients and caregivers reaching out to CTCA for information and support and is instrumental in engaging prospective patients as they embark in their decision-making journey and ultimately determine whether CTCA is the right option for their care.  

The GSC rep works closely with all qualified patients to establish relationships and nurture patients as they begin their decision making process to treat at our facilities. The GSC rep is accountable for delivering on established Patient Acquisitions goals.

 

Minimum Qualifications:

Qualifications:

  • College Education (BA, BS) in Business/Marketing/Sales/Healthcare/Communications related field(s) preferred
  • 2-3 years of equivalent experience is a complex healthcare/call center environment is required. Equivalent experience includes one or all of the following: use of a CRM, call center phone queue experience, direct customer contact via phone or face-to-face, insurance verification  experience conducted computer and phone communication with benefit administrators
  • Knowledge of insurance plan administration is a plus
  • Knowledge of CTCA Insurance Verification practices is a plus
  • Familiarity with healthcare services/oncology is preferred
  • Working knowledge of CTCA scheduling criteria is a plus

 

The Best Place to Work

 

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK.  Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

 

Beyond The Resume, What We Look For

 

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

 

Do you see yourself working with a passionate team in a dynamic, high growth environment?  Visit www.cancercenter.com/careers   to begin your journey.  

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