Job Description

Location:Cancer Treatment Centers of America Operations Center
Region:Zion, IL
Department:428006 PA PARs-Clerical
Employment Status:Full time
Shift Hours / Days:M-F 9:30 - 6:00
Hours / Pay Period:
Position ID:12571
Job Function:Support Services


Account Management Specialist

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

The Account Management Specialist (AMS) manages the CTCA patient financial experience, performing account management analysis and providing complete, timely, and accurate follow up on both hospital and physician account balances to optimize overall reimbursement and insure our patients receive the best CTCA has to offer in account management. Interacts with patients, family members, caregivers, site stakeholders, outside insurance companies, third party payers, and employers as necessary to overcome barriers, problem solve, and ultimately resolve account balances. The AMS team is directly responsible for approximately 30% of ongoing cash flow and therefore, is expected to review and determine appropriate management actions on assigned patient accounts at a minimum of every 45 days. The AMS must be able to utilize a holistic approach to managing a patient account from the time it is received through to resolution. The AMS is considered an agent acting on behalf of the patient, as well as CTCA, and therefore must exemplify the highest in CTCA standards to ensure a consistently positive patient experience. Must be capable of understanding and reconciling an account has been verified, billed, and paid correctly. Also capable of analyzing payments posted, account adjustments, insures accounts statements are run timely and with the appropriate statement message. Fields patient inquiries and complaints on a daily basis. The Account Management Specialist reports directly to the Account Management Supervisor. (AM Supervisor)

Minimum Qualifications:

  • Must have a high school diploma/equivalent or passed proficiency exam, with strong analytical skills.
  • Associates degree in related field is desirable.
  • BA/BS is preferred, recent college graduates welcome to apply
  • Minimum of 3 years or greater A/R experience in a hospital or physician healthcare setting which will include insurance and self-pay healthcare collections/billing as well as insurance verification experience preferred.
  • Must have excellent organizational skills, and be able to manage multiple priorities and responsibilities.
  • Must be efficient, reliable, flexible, goal oriented and adaptable to change; while maintaining high productivity levels.
  • Must have outstanding communication and customer service skills.
  • Must have solid knowledge of medical terminology, ICD9 codes, CPT/HCPC's codes.
  • Must have advanced written and verbal communication skills.
  • Must have minimum two-years of basic computer use and background.
  • Must have strong analytical skills and must be able to perform routine mathematical, color coding and alphabetizing.
  • Must have experience with account reconciliation and balancing.
  • Must have knowledge of collection agency work, probate courts and its requirements, and bankruptcy laws and regulations.
  • Must be familiar with Medicare Bad Debt laws and requirements
  • Must have knowledge of the Fair Debt Collection Laws.
  • Must be team oriented.
  • Must be courteous and professional
  • Must be willing to travel, as needed

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent—people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment? Visit to begin your journey.